Auralya Jewellery FAQs
Welcome to Auralya Jewellery FAQs, where you can find helpful answers about our jewellery collections, 18K gold-plated jewellery, Korean-inspired jewellery, elegant hair pins, warranty, returns, delivery, jewellery care and packaging. Auralya is continuously growing its collection to bring customers beautiful and thoughtfully selected pieces for everyday styling, special occasions and gifting.
10 Essential Auralya Jewellery FAQs
1. What jewellery does Auralya offer?
Auralya offers a curated collection of 18K gold-plated jewellery, Korean-inspired jewellery and elegant hair pins. Our pieces are selected to bring a refined and luxurious touch to everyday outfits, celebrations and special occasions.
As Auralya grows, we plan to introduce more beautiful products and collections based on the styles and products our customers love.
2. Is Auralya jewellery waterproof?
Selected Auralya jewellery is designed to be waterproof and suitable for everyday wear. However, we recommend taking proper care of your jewellery to maintain its finish and shine.
Avoid unnecessary prolonged exposure to perfumes, strong chemicals, chlorine and other harsh substances. Always check the individual product page for product-specific care information before wearing or cleaning your jewellery.
3. Is Auralya jewellery suitable for sensitive skin?
Our jewellery is selected with comfortable everyday wear in mind. Selected pieces are made using materials chosen to be skin-friendly and free from toxic materials.
However, everyone’s skin is different, and individual sensitivities can vary. Customers with known metal allergies or particularly sensitive skin should carefully review the material information provided on the relevant product page before purchasing.
4. Does Auralya provide a 1-year warranty?
Yes. Selected 18K gold-plated jewellery comes with a 1-year warranty, where the warranty is specifically mentioned on the individual product page.
The warranty applies according to the terms stated for the particular product and is intended to cover eligible manufacturing-related issues. Please retain your order information in case you need to make a warranty-related enquiry.
5. What is not covered by the Auralya warranty?
The warranty does not cover external or accidental damage. This includes damage caused by impact, misuse, improper handling, scratches, bending, breakage, harsh chemicals or other physical damage resulting from use or handling.
Warranty coverage may vary by product. Please check the warranty information on the individual product page for the applicable terms.
6. What is Auralya’s return and refund policy?
Auralya accepts returns only when a customer receives a damaged or incorrect product, subject to verification and the applicable return policy.
If your order arrives damaged or you receive an incorrect item, please contact Auralya as soon as possible with your order details and the required photographs or videos so that the issue can be reviewed.
7. Can I return my order if I change my mind?
Currently, returns are applicable only for damaged or incorrect products.
We do not accept returns simply because of a change of mind, personal preference or an incorrect product selection. Please carefully check the product details before completing your prepaid order.
8. Are Auralya orders prepaid?
Yes. Auralya orders are prepaid. Payment must be successfully completed before your order is processed for delivery.
Once your payment is confirmed, your order can proceed through processing and dispatch according to the applicable delivery timeline.
9. How long does Auralya delivery take?
Auralya orders are generally delivered within 15 days, depending on the delivery location and logistics.
Delivery time can vary based on the destination, courier operations and other circumstances affecting transportation. Tracking information may be provided after dispatch where applicable.
10. Does Auralya jewellery come in a jewellery box?
Yes. Auralya jewellery is carefully presented in a beautiful jewellery box, making your purchase suitable for personal use and gifting.
Our packaging is designed to provide a thoughtful presentation from the moment your order arrives. It also makes Auralya jewellery a lovely choice when purchasing a piece for someone special.
Jewellery Care at Auralya
Taking care of your jewellery can help maintain its appearance and finish for longer. Store each piece carefully when it is not being worn and avoid unnecessary contact with perfumes, cosmetics and harsh chemicals.
For general jewellery-care information, you can also refer to the Gemological Institute of America’s jewellery-care guide, which provides general guidance on protecting and cleaning jewellery.
Our Promise to Auralya Customers
At Auralya, we want your shopping experience to feel as beautiful as the jewellery itself. Every order is carefully prepared, presented in a jewellery box and processed for delivery with attention to detail.
Our collection will continue to grow as we discover new styles and products that our customers love. Whether you are looking for an elegant jewellery piece, a beautiful hair pin or a thoughtful gift, Auralya aims to offer a refined selection for different occasions.