Auralya FAQ
Welcome to the Auralya FAQ, your helpful guide to common questions about Auralya jewelry, orders, shipping, returns, refunds, warranty, payments, privacy, and jewelry care. This Auralya FAQ provides important information to help you understand our policies and enjoy a smooth shopping experience with Auralya.
Auralya FAQ — Shipping & Orders
How long does Auralya take to process an order?
Orders are generally processed within 1–3 business days after the order is successfully placed.
How long does delivery take?
Delivery usually takes 10–15 business days across India after processing and dispatch. Delivery times may vary because of courier conditions, weather, festivals, or other unforeseen circumstances.
Does Auralya offer free shipping?
Yes. Free shipping is available on orders above ₹999.
Will I receive tracking information?
Yes. Tracking details are shared after your order has been dispatched.
Can I cancel my order after it has been shipped?
No. Once an order has been shipped, cancellation is not possible. If you need assistance, contact Auralya support as soon as possible.
Auralya FAQ — Returns & Refunds
What is Auralya’s return policy?
Returns are accepted only for damaged, defective, or incorrect products. Customers must contact Auralya within 48 hours of delivery to report an eligible issue.
Is an opening video required?
A product opening video may be required for verification when a return or replacement request is submitted.
Can I return a product if I change my mind?
No. Returns or refunds are not available for change of mind.
Can used or damaged products be returned?
Products that have been used or damaged after delivery are not eligible for return.
How are approved refunds handled?
Depending on the circumstances, an approved resolution may be provided as store wallet credit, a replacement product, or an original payment refund in special cases.
Auralya FAQ — Warranty & Jewelry Care
Does Auralya provide a warranty?
Yes. Auralya provides a 1-Year Color Warranty for eligible manufacturing-related color fading.
What does the 1-Year Color Warranty cover?
The warranty applies specifically to manufacturing-related color fading. It does not cover changes caused by improper care, chemicals, or unsuitable usage.
What is not covered under the warranty?
The warranty does not cover issues resulting from improper usage or direct exposure to perfume, water, sweat, and chemicals.
How should I care for my Auralya jewelry?
Avoid direct contact with perfume, water, sweat, and chemicals. Store your jewelry carefully when it is not being worn.
Auralya FAQ — Privacy & Payments
What personal information does Auralya collect?
Depending on how you interact with our website, Auralya may collect your name, phone number, email address, shipping and billing address, payment-related information, order history, and device or browsing information.
How does Auralya use customer information?
Customer information may be used to process and deliver orders, provide customer support, improve the website experience, send order updates and promotional communications, and help prevent fraud or unauthorized activities.
Does Auralya store my complete card or banking details?
No. Auralya does not store complete card or banking details on its servers. Payments are processed through secure and trusted payment gateways.
Does Auralya use cookies?
Yes. Auralya may use cookies to improve browsing, remember preferences, and analyze website traffic.
Does Auralya sell customer information?
No. Auralya does not sell or rent customer information to third parties. Information may be shared when necessary with payment providers, delivery partners, or legal authorities when required by law.
How can I contact Auralya?
For order, return, warranty, shipping, or other support questions, customers can contact Auralya through the official support channels listed on the website. For shipping support, contact support@theauralya.com.
