Terms and Conditions
Welcome to Auralya. These Terms and Conditions explain the basic rules for using our website and purchasing products from Auralya.
By using our website or placing an order, you agree to follow these terms. Please read them carefully before using our website or making a purchase.
1. Using the Auralya Website
You agree to use the Auralya website only for lawful and genuine purposes.
You must not:
Provide false or misleading information.
Try to damage or interfere with the website.
Use the website for any unlawful activity.
Misuse offers, discounts, wallet rewards, or other benefits.
Try to access another customer’s account or information.
2. Customer Information
When placing an order, please provide correct and complete information.
This may include:
Your name
Mobile number
Email address
Shipping address
Billing information, where required
Please check your details carefully before completing your order.
If incorrect information is provided, it may cause a delay or problem with delivery. Auralya cannot be responsible for delivery problems caused by incorrect customer information.
3. Product Images and Colours
We make reasonable efforts to show our products clearly on the website.
However, the actual colour of a product may look slightly different from the image shown on your screen.
This can happen because of:
Mobile or computer screen settings
Screen brightness
Photography or image lighting
Different types of screens
A small difference in colour or appearance does not necessarily mean that the product is damaged or incorrect.
4. Product Information
We try to keep product names, descriptions, prices, sizes, colours, and other information on our website accurate.
Product information may be updated when required.
Product availability may also change from time to time.
5. Orders
After you place an order, we may need to check the order details before processing it.
Auralya may refuse or cancel an order if we have a reasonable concern about incorrect information, payment problems, misuse of offers, or suspicious activity.
If an order is cancelled after payment has been received, any applicable refund will be handled according to our refund policy.
6. Promotional Offers
Auralya may provide discounts, coupons, special offers, or other promotional benefits from time to time.
Each offer may have its own conditions, expiry date, or usage limits.
Customers must use promotional offers honestly and according to the conditions provided.
Auralya may cancel or remove an offer if it has been used incorrectly or in a way that does not follow the offer conditions.
7. Wallet Rewards
If Auralya offers wallet rewards, credits, or similar benefits, they may have specific rules.
Customers must not try to create, copy, transfer, or use rewards in an improper way.
Auralya may change, pause, or stop a rewards program when required.
Any expiry date or special condition related to wallet rewards will be mentioned where applicable.
8. Prices and Availability
Product prices and availability may change from time to time.
Auralya may update prices, product information, or availability when required.
If there is an incorrect price or information error on the website, Auralya may review the affected order and take appropriate action.
9. Website Content
The Auralya website may contain brand names, logos, text, product information, graphics, images, designs, and other website content.
You should not copy, reproduce, modify, sell, or use Auralya website content for your own business without permission.
Auralya may use photographs, graphics, illustrations, or AI-generated visual content on the website where appropriate.
10. Website Availability
We try to keep the Auralya website available and working properly.
However, sometimes the website may be temporarily unavailable because of maintenance, technical problems, updates, or other reasons.
Auralya may also update or change website features from time to time.
11. Warranty
Some Auralya products may include a warranty where specifically mentioned on the product page or applicable warranty information.
Warranty coverage, duration, and conditions may vary depending on the product.
Please check the warranty information provided with your product or on the relevant product page.
12. Suspicious or Fraudulent Orders
Auralya may refuse, hold, or cancel an order if there is a reasonable concern that the order is fraudulent, unauthorized, or involves misuse of our website, payment methods, offers, or rewards.
We may contact the customer if additional information is needed to check an order.
13. Changes to Our Policies
Auralya may update these Terms and Conditions and other website policies from time to time.
We may also change our offers, wallet rewards, or warranty terms when required.
The updated information will be published on the website.
Customers are encouraged to check the latest version of our policies before placing an order.
14. Third-Party Services
Auralya may use third-party services for certain website functions, such as payment processing, shipping, delivery tracking, or website services.
These services may have their own terms and policies.
Where applicable, customers may also need to follow the rules of those services.
15. Customer Support
If you have a question about your order, payment, delivery, product, offer, or these Terms and Conditions, please contact Auralya through our Contact Us page.
If you are contacting us about an order, please provide your order number so we can assist you more easily.
16. Changes to These Terms and Conditions
Auralya may change these Terms and Conditions when necessary.
Changes may be made because of updates to our website, products, services, offers, rewards, warranty terms, or other business requirements.
The latest version published on this page will apply from the date it is posted.
17. Agreement
By using the Auralya website or placing an order, you agree to follow these Terms and Conditions.
Auralya reserves the right to:
Update our website policies.
Refuse suspicious or fraudulent orders.
Change or end promotional offers.
Change or end wallet rewards.
Update warranty terms where applicable.
Update website content and services when required.